FAQ

Frequently Asked Questions

How can I check my order status?

After your order is placed, you will receive an order confirmation email. When your order ships, we will send a shipping confirmation email with tracking information.

How long does order processing take?

Orders are processed within 3 business days after payment is confirmed. Business days exclude weekends and U.S. holidays.

Where do you ship, and how much does shipping cost?

We currently ship to addresses in the United States. Standard shipping is free on every order.

How long does delivery take?

Standard shipping normally takes 4-8 business days after the order ships. Including processing, the total estimated delivery time is 7-11 business days from the order date. Carrier delays, weather, holidays, or address issues may affect the estimate.

Can I cancel or change my order?

Please contact us as soon as possible at help@playspuls.com. Orders may be canceled within 12 hours of purchase if they have not already been processed or shipped. Once an order has been dispatched, cancellation or address changes may no longer be possible.

Can I return or exchange an item?

We accept eligible returns and exchanges requested within 30 days after delivery. Returns are handled by mail. Items must be unused or lightly used and in their original packaging. Please contact us before sending a return so we can provide instructions and a prepaid return label.

What payment methods do you accept?

Available payment methods are shown at checkout and may include major credit cards, debit cards, PayPal, Shop Pay, Amazon Pay, and Google Pay depending on availability.

How do I contact customer support?

Email: help@playspuls.com
Tel: +1 (213) 862-9154
Service Hours: 9:00 AM - 6:00 PM EST, Monday to Saturday
We normally reply within 1 business day.