Refund policy

Refund and Return Policy

PlaysPuls is operated by SIGFIAKN INC. We accept eligible returns and exchanges requested within 30 days after delivery.

Eligible returns

We accept returns for both defective and non-defective items. To be eligible, an item must be unused or lightly used and returned in its original packaging. Please include all parts and accessories received with the item.

Return method and cost

Returns are accepted by mail only. We do not accept walk-in or in-person returns at our fulfillment address. Contact help@playspuls.com before mailing an item. For approved returns, we provide a prepaid return label by email for you to download and print. Return shipping is free, and there is no restocking fee.

How to request a return or exchange

  1. Email help@playspuls.com within 30 days after delivery. Include your order number, name, the item you want to return, and the reason. Attach photos if the item is damaged, defective, or incorrect.
  2. Our customer support team normally replies within 1 business day with instructions and a prepaid return label.
  3. Pack the item securely in its original packaging, attach the label, and mail it to the return address provided in our email.

Refunds

After the return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within 7 business days. Your bank or card provider may require additional time to post the credit.

Return address

Mail returns only after receiving return instructions:
PlaysPuls
Operated by SIGFIAKN INC
Business, Fulfillment & Return Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Tel: +1 (213) 862-9154
Email: help@playspuls.com
Service Hours: 9:00 AM - 6:00 PM EST, Monday to Saturday